If a buyer has not confirmed and rated a transaction after a delay of 10 days, you can send a first reminder from your "order status" ("suivi de commande"). To access this page, click on the order number from the link "All my sales" ("Toutes mes ventes"). However, before confirming the reception, the buyer must ensure that the item is conform to what he has ordered, and it is normal that he does not confirm right away upon reception. In any case, if a buyer forgets to confirm the reception, the sale is automatically paid 23 days of the next month that follows the order (on Monday or Thursday). Note that we cannot confirm the reception of the order in place of the buyer, neither send him another reminder to validate the transaction.
Posted in: Sales