To contact a buyer who has just ordered in your store, simply go to the page "order status" ("Suivi de commande pour l'article"). On this page, you will find all the messages exchanged with the buyer, before and after his order. You will also be able to get the information relative to the purchase (size, color, accessories, etc.).   Please note: it won't be possible to contact him: 7 days after the buyer has rated the transaction, or 6 weeks after the date of the order  

Posted in: After Sales