Contact our dedicated teams

Our sales teams are at your disposal to support you and help you. Go to the Help section to see all the answers to the frequently asked questions. For any additional requests, fill in this form below and we will contact you back as soon as possible.

Are you a non-professional buyer or seller? Contact Customer Service here:

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Which service to contact?

Each team has its own expertise. For faster processing of your question, please choose the right service.

Sales support

For any questions regarding:

  • Business activity growth
  • Commercial or marketing strategy
  • Marketing solutions activation / follow up (Rakuten Super Point, Rakupons, R-Ads etc.)
  • Customization of your delivery costs
  • Our events for meeting us (Rakuten Expo and Forum)

After-sales support

For any questions regarding:

  • A transaction
  • A claim
  • A reimbursement
  • A grade issue
  • An order cancellation

Technical support

For any questions regarding your catalog management:

  • File templates to use
  • Flux integrations set up
  • Stock update
  • Flux integrations issue
  • API / webservices
  • EAN matching error